Return Policy
If you are not completely satisfied with your purchase from Twirl, we will happily accept a return within 14 days after you received the item for a complete refund, less shipping cost. If you received free shipping, our shipping and handling costs will be deducted from your refund. After 14 days, all returns are store credit or exchange only.

No returns, exchanges, or store credit after 30 days from our ship date.

Items must be returned to Twirl in new, unused condition, be in original packaging, and have all tags attached.

The following items are not returnable merchandise ?  handmade and custom items, and personalized items.

Sale merchandise may only be returned for store credit or exchanged for other merchandise.

When returning an item, please include the original copy of your sales receipt.

Returns can only be credited back to the credit card used to make the original purchase at Twirl.

Returns should be sent to:

Twirl
Attn: Returns Department
1315 Avenida Sereno
Encinitas, CA 92024

Credit or shipments will be processed within 14 days after item is received. You will receive a notification by email to the email address on file at the time the credit or exchange is processed.

Please note that you should always insure your package and get a tracking number before returning items. We recommend using UPS to ship your items back to us.